Refund policy
Return
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopsaverkit@gmail.com. Please note that returns will need to be sent to the following address: Western cape, Bellville 7535, Residence way, Bellville, Western Cape, 7535, South Africa
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopsaverkit@gmail.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopsaverkit@gmail.com.
Damages and issues
If you receive a damaged, defective, or incorrect product, please contact us within 14 days of receiving your order.
Please provide:
- Your order number
- Photos/videos showing the issue
- A description of the problem
We will review your request and assist with a suitable solution.